Previously on "trying to buy a Pochette Métis": I joined the waitlist for this highly sought-after Louis Vuitton bag in March, only to be told two months later that my bag wouldn't be ready until August here. This is my luxury handbag review.
The Roller Coaster of Emotions
A week after receiving the disappointing news, I got an unexpected call from Louis Vuitton: My bag was ready. Wait, what? But...Yay! I didn't know why, but my bag was suddenly available. Feeling lucky, I eagerly awaited its arrival. Finally, the package from France arrived, and there she was – my beloved Pochette Métis.
The Shock of Discovering a Flaw
But wait, what's that on my bag? A bump? A bulge? Yes, it was a noticeable flaw. I couldn't believe it! There was a defect on my Pochette Métis. Should I keep it anyway? But how could I walk around with a Louis Vuitton bag, knowing I paid €1,350 for something imperfect? Even a small flaw would always bother me. It's not just about the flaw; it's about paying for quality and receiving a defective product. How is that even possible? Is there no quality inspection at Louis Vuitton? Did I receive a returned bag? Was the demand so high that there was no time for diligent craftsmanship? Am I only paying for the brand name while quality takes a back seat?
Disappointment and Frustration
Naturally, I was disappointed. I took pictures and sent them to Customer Service. Of course, there was no replacement available in Europe, and I had to wait at least another eight weeks. I asked what they would do with the one I was returning. They said it would be repaired. Wait a minute, they produce a poor-quality bag, send it to customers, take it back, repair it, and resell it? Maybe I'm picky, but I don't want a repaired bag; I want a new one. I'm even scared to receive my new one – what if it also has flaws? If I can't expect good quality from a luxury house like Louis Vuitton, where am I supposed to shop? Is this a normal thing for Louis Vuitton to have quality issues?How much more should I spend? I never expected buying an expensive item to be so difficult. Guess I was wrong.
The Long Wait and Final Disappointment
UPDATE: I was told to send everything back, including the invoice. A few weeks later, I received a new bag, but this time, there was no invoice. I had to call Customer Service again. After six months and many phone calls, I finally got the invoice on an ugly, weird-looking paper.
The entire process to buy this bag took nine months! This experience showed me that I am not important to Louis Vuitton as a customer. I am simply not rich enough. I'm just a girl who likes to treat herself every now and then. Next time, it will be at Chanel!
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